Frequently asked questions?

All orders go through a 2 to 4 business day processing period before shipping. Most orders leave our warehouse within 3 to 5 business days after payment.

We ship from our warehouses in the U.S. or Asia. If your order is shipped from Asia, the estimated delivery time is 14 to 24 days.

Important: Please make sure to enter your shipping address correctly. We are not responsible for address errors. In such cases, the customer will bear the cost of reshipping. In some countries, international orders may be subject to customs duties or taxes. These must be paid by the buyer.

Tracking can take 24 to 48 hours to activate after shipping. If it still doesn’t work after that time, please contact us for assistance.

This can happen for several reasons: The carrier may have marked it as delivered early. It may have been left with a neighbor, receptionist, or at the local post office. If you still can't find it, contact us at support@blendixy.com or visit your local post office.

If you’re in the U.S. and it’s been over 20 business days, or over 30 days internationally, contact us with your name and order number. Note for international customers: customs delays are beyond our control.

We accept cancellations only within the first 12 hours after purchase. After that, you may receive only a partial refund as the order may already be in process. A 15% cancellation fee applies to cover operational costs.

We want you to be happy with your purchase! We offer a 30-day satisfaction guarantee. Email us at support@blendixy.com with the subject “RETURN” and we’ll send you instructions. A 30% restocking fee applies. Customers are responsible for return costs and risks. We recommend using a trackable, insured method. Returns without original packaging or with signs of use will not be accepted.

Return conditions: Items must be new, unused, and include all original tags and packaging. For hygiene reasons, we do not accept returns on clothing, masks, or items used on the skin. If a clothing item arrives damaged, we will replace it at no additional cost.

We process returns within 3 to 5 business days after receiving your package. You’ll receive an email with your available store credit.

If your product has a manufacturing defect or sizing issue, send us a clear photo for verification. We do not issue refunds in these cases, but we’re happy to send a replacement at no cost. Store credit is also available.